Chapter 1 General Provisions
Article 1 (Purpose)
The purpose of this terms is to define details and conditions of right, responsibility, and procedure between Jandisoft Inc.(Seonyu-ro 52-gil, Yeongdeungpo-gu, Seoul, Republic of Korea) (hitherto the company) and the member which pertains to the game provided by the company and its affiliated services.
Article 2 (Definitions of Terms)
① Definitions of terms used for this document are as follows:
1. “Company” refers to business entity that provides service through all devices capable of browsing web, such as online, mobile devices and game consoles..
2. “Member” refers to those who sign service agreement according to this terms, hence using the service company provides.
3. “Game service” refers to the game and its affiliated service provided by the company to the user.
4. “Mobile device” refers to devices capable of downloading or installing contents and using web page; these include mobile phone, smart phone, personal digital assistant (PDA), and tablet.
5. “Mobile game service” refers to the game and its affiliated services provided by the company to the user through mobile devices.
6. “Contents” refers to all cash and free items being produced digitally for providing game service, such as game and network service, application, game money, and game item.
7. “ID” refers to a combination of letter, number, or special letters that the member selects for member identification and use of game service, which then is permitted by the company for use.
9. “Account data” refers to all data provided by the user including general info (account, password, name), device info, game use info (character info, item, level), and use fee payment.
10. “Character” refers to game data provided by the company, which the user selects and controls in order to use game service.
11. “Password” refers to a combination of letters, numbers, or special letters that the member chooses for verifying the member matches the granted account and protecting member data/rights, and it is managed secretly.
12. “Post” refers to either individual or all data that is made up of a combination of these elements.
② The definition of terms used in this document is determined by related decree and service policy, except for the ones in paragraph 1, and exceptions will follow general custom.
Article 3 (Notifying users of information such as company policy)
The company posts following items pertaining to each subparagraph on game service initial screen or game service homepage (https://www.madworldmmo.com/) to keep them visible for the members. However, the company can make personal data processing policy and terms viewable for user through linked screen.
1. Name of company and its representative
2. Business address (includes location that can process member’s complaints) and E-mail address
3. Phone number, company Fax No.
4. Business registration No., mail order sales registration number
5. Personal data processing policy
6. Terms for service use
Article 4 (Displaying terms and its revision)
① The company informs members of this terms through the homepage (https://www.madworldmmo.com/, hitherto “homepage”) managed by company or linked screen.)
② The company takes a measure so that member can send an inquiry or answer regarding the company and contents of this terms.
③ The company shall write the terms in a manner that is easily understandable for person intending to use game service (hitherto “member”). It shall keep contents that are crucial for members such as agreement withdrawal, refund for mistaken payment, company’s exemption from liability, and compensation for members in bold text or separate pop up screen.
④ The company can revise the terms within the scope that does not violate related decrees such as 「Act on the Consumer Protection in Electronic Commerce」, 「Act on the Regulation of Terms and Conditions」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Content Industry Promotion Act」.
⑤ In the instance the company amends the terms, it shall state amendment’s application date, content, and reasoning at least 7 days prior to the change (30 days if the change is major or disadvantageous to the member). The notification should be up for considerable time past the application date, and it shall be displayed through initial screen or linked screen to initial screen.
⑥ In the instance the company amends the terms, it shall verify member’s agreement in regards to application of amended terms after sending notification. If notification states that not displaying intention of agreeing or disagreeing would be deemed as approval, lack of signal (agreement or otherwise) on the part of the member can be regarded as having agreed to the amended terms.
⑦ In the instance the member disagrees with application of revised terms, the company or the member may cancel game service user agreement.
Article 5 (Standard outside the terms)
Items not defined by this terms and interpretation of this terms shall follow related decrees such as 「Act on the Consumer Protection in Electronic Commerce」, 「Act on the Regulation of Terms and Conditions」, 「Game Industry Promotion Act」, 「Enforcement Decree of the Act on Promotion of Information and Communications Network」, and 「Content Industry Promotion Act」 or industry customs.
Article 6 (Management policy)
① In regards to rules required for applying terms, protecting member’s rights, and maintaining order in the game world, the company shall define specified scope within the terms, and informs member of this through game service, linked screen, or game service homepage (https://www.madworldmmo.com/).
② The company shall inform the member of management policy through posting notification on the game’s initial screen, game service homepage, or linked screen.
③ In case of management policy amendment that can bring major change to member’s right and obligation or causes impact similar to revising the terms, the procedure in Article 4 shall be followed. However, if the change is applicable to one of the following subparagraphs, it shall be notified using method described in subparagraph 2.
1. Instance of revising item specifically selected within terms for delegation
2. Instance of revising item unrelated to user’s right/responsibility
3. Instance of revising management policy in a way that is not fundamentally different from contents set by terms and is within the bounds of the member’s anticipation
Chapter 2: Signing of user agreement
Article 7 (Signing of user agreement and its application)
① Person intending to use game service provided by the company must apply for user agreement through game’s initial screen or game service homepage (https://www.madworldmmo.com/).
② The member must provide related data demanded by the company when requesting use.
③ The member must post real information in accordance with paragraph 1’s decree in relation to applying for use. Falsely posting name or identification info or taking other’s name will nullify member’s rights promised by the terms, and the company may cancel or undo user agreement without refund.
④ The company can apply member’s service use scope and use time differently depending on company policy and related decree. The company can request additional information when it’s needed for provision of elective service or adjusting service scope.
⑤ If adolescent (aged below 18, includes students attending high school according to 「elementary/middle school education law」 Article 2) makes use request, agreement of legal representative is required, and specific procedures will follow method provided by the company in accordance with Enforcement Decree of the Game Industry Promotion Act.
⑥ The company approves the user agreement as long as the member precisely provides real information required of the member by the company, as long as there is no substantial reason to take different action.
⑦ The company may not approve use request applicable to one of the following paragraphs, or cancel approval afterwards.
1. When use request is in violation of Article 7.
2. When adolescent (defined in Article 7 paragraph 5) has not received agreement of legal guardian or agreement cannot be verified
3. When use request is sent by user whose use of service got restrict within the past 3 months
4. When use request is sent by user whose agreement was canceled according to Article 30 paragraph 2
5. When member in possession of 10 ID (Includes restricted account in accordance with Article 30 paragraph 3) applies for another use
6. When user uses abnormal or bypass to use the service in countries where the company does not provide service
7. When applying with the goal of performing behavior forbidden by related decrees such as 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection」
8. Using game service for wrong reason or profit
9. When approval is deemed improper due to reasons applicable to subparagraphs above
⑦ The company may postpone approval if the case is applicable to one of the following subparagraphs.
1. When company’s facility is incapable, or there is technical error
2. Occurrence of service error or error to means of payment for service use
3. Other cases where acceptance of use request is troublesome due to reasons applicable to subparagraphs above
Article 8 (Member ID and password)
① The company grants account in a combination of letter, number or special letter chosen by the member for the sake of member’s convenience when it comes to protection of member data and service use guide.
② The company performs management task in regards to member’s service use through account data.
③ As the owner of one’s account data, the member shall manage account data with due diligence. The member is responsible for loss caused by negligent management or approving use of account by third party.
④ Responsibility of password management lies with the member, and if he/she wants it, password can be changed at anytime for reasons such as security.
⑤ Member should change password periodically.
Article 9 (Provision and change of member data)
① In the instance the member needs to provide information to the company according to the terms, truthful information shall be provided, and the member shall not be compensated for loss caused by providing false information.
② The member may view one’s own personal data through a personal data management screen at any time. However, part of information required for service management may be off limits to edit.
③ In the instance member data provided to the company has been changed, the member shall notify the company of the change by editing online or through other means.
④ The company is not responsible for damages caused by user not notifying the company of changes discussed in paragraph 3.
Article 10 (Protection and use of personal data)
① The company strives to protect the member’s personal data in a manner outlined by related decree. In regards to protection and use of member’s personal data, related decree and personal data processing policy notified separately by the company will be applied.
② This excludes individual service provided as part of service, therefore, the company’s personal data processing policy is not applicable to service provided by a third party which is simply linked on homepage or game service website.
③ The member shall manage one’s own personal data diligently for use of game service, and in the instance personal information is changed, this shall be reflected in data. The member is responsible for loss caused by delay or omission of personal data update. The company is not responsible for all the data including member’s account data which was compromised by member’s liability.
Chapter 3- Responsibility of parties involved in service agreement
Article 11 (The company’s responsibility)
① The company diligently complies with related decree, exercise of rights and responsibility as specified in this terms in good faith.
② The company displays and complies with personal data processing policy to ensure member’s safe use of service.
③ When error occurs to facility or data is destroyed and damaged while the company tries to improve service for constant and stable provision of service, if this incident is not caused by forces majeure (natural disaster, emergency, error or defect that is impossible to be resolved with current technology), the company will try to fix or repair issue without delay.
Article 12 (Responsibility of member)
① The member must not perform act that is discussed in the following subparagraphs.
1. Using other’s data or false info when applying for use or changing member data
2. Act of disposing (lending, selling) and granting game data (account, character, game item, etc) through service or inappropriate means that were not provided by the company, or making other party entity of the rights (collateral, rental)
3. Claiming to be company’s director, manager, or other staff
4. Changing information the company posted
5. Act of purchasing cash contents through stolen use of other’s credit card, wired/wireless communications, or bank account. Act of stealing and using other person’s data (personal data and payment info) such as using other member’s ID and password.
6. Collecting/storing/posting or spreading other member’s personal data without permission
7. Act of producing, distributing, using, and promoting computer program or device which was not either provided or approved by the company
8. Act of intentionally sending, posting, distributing or using virus, computer code, file, and program which were designed to intercept/destroy confidential data (computer program) under decree, normal operation of computer software/hardware or electric communication devices.
9. Act of changing game service, adding/inserting other program to game service, hacking/reverse engineering server, leaking/changing source code or data, establishing separate server, or temporarily changing/stealing part of website without the company’s permission
10. Behaviors that take advantage of service for monetary gain or inappropriate reasons
11. Behaviors that take advantage of game for unintended purposes such as profit, business, advertisement, promotion, politic activity, election
12. Act of duplicating and distributing data obtained through the company’s service, or using said data for commercial reasons, and act of abusing known or unknown bug to use service
13. Deceive other to gain benefit, behavior that harms others in regards to use of the company’s service
14. Behavior that violates company or other’s intellectual and image rights, and defamation against other
15. Inducing or promoting behavior discussed in subparagraph 1 and 14
16. Behaviors that violate related decree or general social customs
② The member has the obligation to check notified checklist and guidelines in regards to this term’s rules and use guide, and comply with them.
1. Responsibility to manage the member’s account, PC, and mobile device lies with the member. The company is not responsible for loss caused by the member’s mismanagement of account, PC, mobile device, and various authentications or approving use of account by 3rd party.
2. The member shall set and manage security measures such as payment password to prevent inappropriate payment. The company is not responsible for loss that was caused by the member’s inattention.
⑤ The company can define details of behaviors discussed in paragraph 1, paragraph 2, and following subparagraphs in management policy, and the member shall respect it.
1. Restricting names used by the member in-game, such as names of account, character, guild, and etc
2. Restricting chat contents and methods
3. Restricting ways to use notice board and service
4. Restricting ways for gameplay
5. When a certain policy is deemed required by the company to run the game service within the scope that does not violate member’s essential rights in regards to game service
Chapter 4: Service use and service restriction
Article 13 (Provision and stoppage of service)
① Game service is provided for a set period in accordance with the company’s business guidelines. The company shall display game’s service time on the game's initial screen or game service homepage (https://www.madworldmmo.com/) appropriately.
② The company can provide other additional services while it is providing game service to the member.
③ Game service is provided for a set period in accordance with the company’s business guidelines. The company shall display game’s service time on the game's initial screen or game service homepage (https://www.madworldmmo.com/) appropriately.
④ Despite Paragraph 4, the company can choose not to provide game service for a set period in the cases of following subparagraphs, during that time, the company bears no obligation to provide game service.
1. In the instance stoppage is required for maintenance, switch of telecommunication facility such as computer or other instance it is required for revising game service
2. In the instance stoppage is required to respond to infiltration and communication incident such as hacking, abuse of game by members, or unexpected instability to game service
3. In the instance related decree forbids provision of game service for specific time or method
4. In the instance provision of game service is made impossible by natural disaster, emergency, blackout, error in service facility, or spike in service use
5. In the instance stoppage is required for major company events such as division, merge, delegation of business, closing business, and bad sales of game service in the financial year
⑤ In the case of paragraph 4, subparagraph 1, the company can stop game service by setting specific time every week or every other week. In such instances, the company notifies members through the game's initial screen or game service homepage (https://www.madworldmmo.com/) at least 24 hours prior to the stoppage.
⑥ In the case of paragraph 4, subparagraph 2, the company can stop game service without notification. In such cases, the company can display notification on the game's initial screen or game service homepage (https://www.madworldmmo.com/).
⑦ The company isn’t responsible for any loss suffered by the member in relation to use of free service provided by the company. But, exceptions can be made when this is caused by company’s intention or fault
⑧ In regards to paid service provided by the company, if either service stopped or suffered error for a day and 4 hours (accumulated) due to the company's liability, and without notification, service that is 3 times longer than the lost time shall be provided for free, and the member cannot charge the company for separate compensation. However, in the instance the company sent notification of stoppage because of reasons such as server maintenance, but the stoppage/affected surpassed 10 hours, service time shall be extended as long as the surpassed time, and the member cannot charge the company for separate compensation.
⑨ In the instance of paragraph 4, subparagraph 3 and paragraph 5, the company may stop game service in its entirety due to technical and managerial reasons, and notify of this 30 days prior and stop provision of game service. If there is a justifiable excuse for not notifying earlier, notification may be made after the fact.
⑩ In the instance the company closes game service in accordance with paragraph 7, the member cannot file for compensation in regards to free service and expired paid service, continuous cash use agreement, scheduled cash item. For cash items without restriction to use duration, use duration of said item is considered to be until the service closing date.
⑪ In the instance continuing game service becomes unfeasible (closing of business due to business delegation, division, and merge, expiration of game service contract, drastic worsening of game service sales in the fiscal year), the company may shut down the service in entirety due to technical and managerial reasons. In such cases, the company notifies the member of closure date, reason, and compensation 30 days prior to the closure through the initial game screen or linked screen, following the method outlined in Article 34, paragraph 1.
⑫ In the instance of paragraph 9, the company refunds cash item with time remaining in accordance with 「Content User Protection Guidelines」.
⑬ In the instance of service available through downloaded application or network, it shall be provided to fit mobile device or mobile provider. In the instance of changing a mobile device or its number, or overseas roaming, the entirety or part of contents may become unavailable, and the company is not responsible for such a case.
⑭ Background operation may occur for downloaded/installed application or network service. In such a case, extra fee may incur depending on mobile device or mobile provider policy, and the company is not held responsible for this.
Article 14 (Changing service and revising its content)
① The member may use game service company provides in accordance with this terms, management policy, and game rules set forth by the company.
② The game world the company presents to the member through game service is a virtual world, and the company holds inclusive rights in regards to producing, changing, maintaining, and fixing contents within the game.
③ The company shall take necessary measure to protect the game world from real world and to maintain order in game world as well as game’s essence.
④ To provide smooth game service, the company may change service for managerial and technical needs, and it shall announce this through game service and game service homepage (https://www.madworldmmo.com/) prior to the change. However, in case the change is absolutely necessary due to fixing bug/error or implementing emergency update, as long as it’s not a massive change, the company may announce the change after the fact when crucial issues such as server device defect and emergency security trouble arise.
Article 15 (Provision of information)
The company keeps the following info readily visible for the member by displaying it in the initial game screen or game service homepage (https://www.madworldmmo.com/).
1. Name of business
2. Name of campaign
3. Game ratings
4. Ratings classification number
5. Date of production
6. Registration number of game developer or publisher
7. Other items the company deems to be necessary
Article 16 (Collecting data)
① The company can save/store all communications between members throughout game service. This data is only for the company to keep. The company may view the data for the sake of mediating disputes between members, sorting complaints, maintenance of game order or improvement of game service, and the third party may view the data only when access was granted by the decree.
② In the instance the company or third party views chatting information according to paragraph 1, the company informs the member of reasoning and scope of viewing in accordance with related decree.
③ The company may collect/use device specs such as member’s PC, running programs, mobile device info (setting, spec, OS, version).
④ The company may require additional data from the member for the purpose of improving service and introducing service targeted at members. The member may approve or reject such a request, and when the company makes the request, it informs the member that he/she may reject the request.
⑤ Acts of deception such as stealing account, cash transaction, language violence, in-game frauds, and abusing bug, violation of other related decree as well as major violation of rules defined by Article 12; when investigating, processing, verifying, and solving these instances requires viewing of the member’s chatting information, the company informs the member of the reasoning and the part that was viewed after the fact.
Article 17 (Service for testing)
① The company notifies member of schedule prior to official service, and may select limited number of members to test game stability, thus providing service test (hitherto service test). In this instance, procedures such as signing separate terms may be required for service test, and the company sends notification accordingly when the member applies for the test.
② The company may take measures such as change, edit, addition, deletion of game data for the sake of service stability and test during service test, and it bears no responsibility to recover old data. Also, after service test ends, the company may delete part or entirety of game money and character the member obtained during the test.
Article 18 (Provision of advertisement)
① The company may post advertisements to maintain the service, and E-mail ads may be posted by sending newsletters. The member agrees with exposure to advertisement while using the service.
② The member may be exposed to ad or service provided by other through banner and link provided within the service provided by the company.
③ In accordance with paragraph 2, ad or service provided by other party is not within the bounds of the service provided by the company, hence, the company does not guarantee their credibility and stability, and it is not responsible when the member suffers loss because of them. But, exceptions may be made where the company incited loss through intention or major mistake, or did not take measures necessary to stop damage.
Article 19 (Ownership of copyrights)
① Copyrights and other intellectual rights of contents within the game service produced by the company belongs to the company.
② The member shall not copy, send, publish, distribute, or stream contents he/she obtained while using the game service for monetary gain or lends it to third party for use without the company’s consent, when the said contents’ intellectual rights belong to the company.
③ The member permits the company to use all data (hitherto ‘member contents’) including communication, image, sound as well as uploaded or sent chat text by the member or other in the game service or displayed in the game while using game client.
1. Using the member’s contents, transforming it through edits and other means (display, copy, performance, send, distribute, stream, second-hand creative material, any form is possible, no restriction on use duration or region)
2. The company shall not sell, lend member contents with the goal of transaction without the consent of the member who created the said contents.
④ In regards to member contents invisible in game and not synchronized with game service (such as post on general board), the company shall not take advantage of it commercially without the member’s explicit consent, the member may delete such member contents at anytime.
⑤ In the instance the company deems post and content within the game service posted or registered by the member violates the rules outlined by Article 13, the company may erase them without warning or reject transfer and registration.
⑥The member whose legal benefit has been violated due to information posted on spaces such as notice board managed by the company, may request erasure of the data in question or posting of rebuttal. In this instance, the company promptly takes necessary measure, and notifies the applicant.
3. Paragraph 3 is effective while the company is managing game service, and it stays in effect after the member quits membership.
Chapter 5: Application withdrawal, service use restriction, and terminating agreement
Article 20 (Withdrawal of application)
① The member who signed agreement in regards to paid service provided by the company, may file to withdraw application within the 7 days of purchased date and the date paid service becomes available.
② In the instance where the case is applicable to one of the following subparagraphs, the member cannot withdraw application in accordance with paragraph 1 against the company’s wish.
1. In the instance the member is responsible for either destruction or damage of the currency
2. In the instance the member used the currency or spent part of it
a. Cash contents which is to be applied immediately upon purchase
b. In the instance bonus benefit or partial benefit is used for contents or bundle-sale contents that provide extra benefits
c. In the instance act of opening can be seen as use, or opening was done on content for which its value is determined upon opening
3. When the time passed makes it tough for resale
4. When packaging of replicable currency is damaged
5. In the instance it is defined by decree for the sake of transaction safety
③ In the instance agreement withdrawal is impossible for items such as currency, in accordance with rules outlined from Paragraph 2, subparaph 2~4, the company shall inform the member clearly of the fact by displaying the information where it’s easily visible to the member, or providing test item, so that the member’s right to exercise application withdrawal is not interfered. If the company did not take such a measure, the member may withdraw application despite the restrictions defined from Paragraph 2, subparaph 2~4.
④ In the instance contents of paid service is different from displayed ad/notification or user agreement despite the rules outlined by paragraph 1 and paragraph 3, the member may withdraw application within 3 months of purchased date or date paid service became available, or 30 days within the date he/she realized the fact or could realize the fact.
⑤ The member may withdraw application verbally or written (includes electronic document), and E-mail.
⑥ In the instance the member withdraws application in regards to mobile game, the company verifies purchase history through platform or open market business entity. Also, to verify whether the member has legitimate grounds for withdrawal, the company may request additional proof.
⑦ In the instance member who is a minor signs agreement to paid game service that requires payment, the company notifies the minor or legal representative that without legal representative’s agreement, the agreement may be cancelled. If the minor signed agreement without legal representative’s agreement, the minor or legal representative can request the company to cancel the agreement. However, if the minor used the asset permitted by the legal representative to sign paid game service agreement, as well as in the instance the minor used a trick to make the company believe he or she is an adult or has received legal representative’s approval, cancellation is rendered impossible.
⑧ Determining whether the party of game service user agreement is minor is determined using payer data, owner of payment method as the basis. Also, to verify whether it was legitimate cancellation, the company may request a document that will prove it was properly done by the minor’s legal representative.
Article 21 (Effect of application withdrawal)
① In the instance the member withdrew application, the company either returns or deletes the member’s paid service without delay, and refunds the paid amount within 3 business days of return or erasure date.
② In the instance the company delayed paying the refund to the member, the company pays delay interest by multiplying interests defined by “Enforcement Decree of the Act on Consumer Protection in Electronic Commerce”.
③ In regards to refunding payment outlined above, if the member made the payment through credit card or methods defined by “Enforcement Decree of the Act of Consumer Protection in Electronic Commerce”, the company shall request the business entity providing payment method to stop or cancel charging payment without delay. However, if the company has already received payment through the payment method provider, the company shall pay a refund to the payment method provider, and notify the member of the fact.
④ In the instance currency is party used or spent, the company may charge the member for the amount equal to the profit the member earned by using the currency or the cost spent to supply the currency.
⑤ In the instance the member withdrew application, the cost required for returning currency falls on the member, and the company cannot file for penalty or compensation against the member for withdrawing application.
Article 22 (Refund of mistaken payment)
① In the instance mistaken payment is made, the company shall refund the full amount using the same method that was used for payment. However, when refunding through the same method is unavailable, the company shall notify the member of this prior to the refund.
② If the company is responsible for causing mistaken payment, the company refunds the full amount of mistaken payment regardless of agreement cost and commission. However, if the member is responsible for causing a mistaken payment, the member pays within reasonable scope the cost required for the company to refund the mistaken payment.
③ In the instance the company rejects refunding mistaken payment claimed by the member, the company bears the responsibility to prove that fee is properly charged.
④ In the case of mobile game, refund will take place in accordance with open market business entity or the company’s refund policy according to OS type of mobile device used for service.
⑤ In order to process refund of mistaken payment, the company may contact the member using the info provided by the member, and can request provision of necessary information.
⑥ The company processes refunding of mistaken payment in accordance with 「contents user protection guidelines」.
Article 23 (Restricting member’s use of service)
① The company may restrict the member’s use of game service in accordance with following paragraphs. Specific violations by members leading to use restriction will be defined by individual game’s management policy outlined in Article 24.
1. Restricting character’s partial rights: Such as restricting member character’s chatting for a set period
2. Restricting character use: Restrict character use for a set period or permanently.
3. Restarting partial rights of account: Restrict member account’s partial right such as writing a post for a set period or permanently.
4. Restricting account use: Restrict character use for a set period or permanently.
5. Restricting member’s use: Restricting member’s use of game service for a set period or permanently
② In the instance the company has justificable ground to restrict use, the company shall not compensate for the loss suffered by the member because of the use restriction.
③ Even in the instance other uses the member’s ID to violate the terms or management policy, the member’s use of game service may be restricted in accordance with standard set by paragraph 1.
④ To improve service and protect member data, the company may delete game data such as character bound to account that has not been used for period surpassing the time notified separately through management policy. However, the company shall notify the member of the fact 30 days prior to game data erasure.
Article 24 (Use restriction as temporary measure)
① The company may halt the member’s account until investigation of issues applicable to the following subparagraphs is complete.
1. In the instance a truthful report of an account being hacked or stolen has been received.
2. In the instance there is a reasonable ground to suspect member of using illegal program, unauthorized task program
3. For other cases applicable to subparagraphs above that require temporary measure
① In the instance of paragraph 1, after the investigation is complete, the company compensates set amount depending on stopped time, so that game service use duration is extended for the member equal to the stopped period. for the member equal to the duration However, such measure will not be taken if the member is identified as a violator in accordance with paragraph 1.
Article 25 (Procedure and reason to restrict use)
① The company may consider characteristic, frequency, severity, result, and other factors of the violation when weighing decision to restrict use.
② In the instance the company takes use restriction measure defined by Article 26, paragraph 1, the company notifies the member of following subparagraphs prior to enforcing the measure. But, in the instance immediate action is required, the company may notify the member after the fact.
1. Reason for restricting use
2. Type of restriction and its duration
3. Method to appeal use restriction
Article 26 (Appeal procedure in regards to restricting game service)
① If the member would like to appeal the company's use restriction measure, he/she shall send a complaint application that includes reason for appeal within 15 days of receiving notification of restriction via letter, E-mail, or other appropriate methods.
② The company shall send a response to the appeal application form within 15 days of receiving it via letter, E-mail, call, in-game counseling or other appropriate methods. However, if giving a response is difficult within this period, the company notifies the member of reasoning and appeal processing scheduling.
③ If the reason for appeal is well-justified, the company shall take the following measure accordingly.
Article 27 (Installation of computer program)
① The company may request the member to install a computer program provided by the company when it is required for provision of service. Until the member installs the program, the company will follow the procedure outlined by 「Act on Consumer Protection in Electronic Commerce」 Article 21, paragraph 1, subparagraph 7.
② In the instance program is patched or updated without significantly changing notified content in paragraph, the company may skip notification and agreement of important items.
③ When the company installs or updates computer program, the company may take advantage of data streaming technology between the members for smooth data transfer. The member shall agree to data streaming between members or to him/her through PC resources (storage, network device).
Article 28 (Canceling and undoing agreement by the member)
① Members may cancel game service user agreement (hitherto 'membership withdrawal'). In the instance the member applies for membership withdrawal, the company can check information for verification, when it’s confirmed the member applied indeed, it will process the application. When quitting membership, personal data shall be processed within the company’s personal data processing policy.
② When the member wants membership withdrawal, he/she can quit membership by using customer service center and procedure within the service.
Article 29 (Canceling and undoing agreement by the company)
① In the instance the member violates the responsibility of the member defined by this terms, the company can cancel the agreement after notifying the member. However, if the member caused damage to the company by violation of law, intention, or major mistake, the company may cancel the user agreement without warning.
② In the instance measure in paragraph 1 is applied to 3 or more accounts (ID) under member’s possession for 3 times or more, the company can cancel agreements bound to all accounts (ID) under the member’s name.
③ In the instance the company cancels user agreement, the company notifies the member of content in following subparagraph through print, E-mail, or other suitable methods.
1. Reason for canceling
2. Canceling date
④ In case of paragraph 1 item, member loses the right to use paid service, and he/she cannot request refund or compensation for loss caused by this
Chapter 6: Damage compensation and refund
Article 30 (Compensation)
① When damage to the company is caused by a member's violation of rule in this terms, the member shall compensate the company's loss. However, the company takes responsibility for the part it is liable for.
② If the company becomes subject of; including, not limited to compensation demand or litigation by 3rd party due to illegal activity or violation of this terms the member committed while playing the service, the member shall relieve company of responsibility with own responsibility and resource, if the company is not relieved of responsibility, the member must compensate the loss caused by this. However, the company takes responsibility for the part it is liable for.
③ The company is not responsible for any loss arising from items related to service provided by the company for free. But, exceptions can be made when this is caused by company’s intention or fault
Article 31 (Refund)
① The member can get refund by requesting refund of cash he/she directly purchased. Upon refund, when the remaining cash is less than 10% or the amount is less than 10% of remaining cash, set amount will be deducted for reasons such as bank transfer and commission, and remaining amount will be refunded. When deduction is made, if the remaining amount is less than the deducted amount after deduction, the amount cannot be refunded.
② For continuous use agreement, amount of the part used by the member is deducted from the item price (the price standard per item use is separately notified upon item purchase), and from the remaining amount, if the amount is less than 10% of remaining amount or remaining amount is less than 10 thousand won, set amount will be deducted and remaining amount will be refunded. When deduction is made, if the remaining amount is less than the deducted amount after deduction, the amount cannot be refunded.
③ In the instance user agreement was canceled due to member’s liability such as violation of decree and terms, refund may be restricted.
Article 31 (Exemption from liability)
① The company will be exempt from liability in cases where it cannot provide service due to force majeure including but not limited to war, natural disaster, emergency, and technical error that cannot be solved by current technology.
② The company is not responsible for stoppage, error, or contract withdrawal of service that was caused by the member’s fault.
③ In the instance the damage is caused by communications provider stopping telecommunications service or not providing service correctly, the company is exempt from liability as long as it did not get involved intentionally or did not make major error.
④ In the instance game service is stopped or error has occurred due to unavoidable reasons such as previously notified maintenance, switch, and construction of game service facility, the company is exempt from liability as long as it’s not intentional or the company has not made major error.
⑤ Various results can arise in the game service provided by the company as a result of the member’s individual actions, therefore, the company is not responsible for problems caused by the member’s choice.
⑥ The company is not responsible for all problems arising from the member’s computer situation as well as network environment that the company is not liable for.
⑦ The company is not responsible for sent data, credibility, accuracy of contents the member or third party posted in service or web site, as long as the company has not made a major error or got involved intentionally.
⑧ The company bears no obligation to intervene in dispute between members or member and third party in regards to service, and it has no responsibility to compensate loss caused by such dispute.
⑨ In the instance where loss occurred due to error in the member’s computer, incorrectly written or absence of personal info and E-mail address, the company cannot be held responsible.
⑩ The company is not responsible for loss in level, item, contents the member acquired through using service (except for cash items user purchased through company), provided this is not caused by company or company staff’s intention or major mistake.
⑪ In the case the company mediates service provided by other business entity, the responsibility in regards to the service lies with individual service provider; in principal, the company is not responsible for damages caused by this. However, the company may share some responsibility according to related decree.
⑫ The company can restrict service availability or service depending on members according to related decree, government policy, and it’s not liable for situations arising from such restrictions.
⑬ The company is not responsible for cases where the whole or part of contents could not be used due to changes in member’s mobile device, mobile number, OS version, oversea roaming, and mobile provider. But, exceptions can be made when this is caused by the company's intention or fault.
⑭ The company is not responsible for member deleting contents or account info that the company provided. But, exceptions can be made when this is caused by the company's intention or fault.
⑮ The company is not responsible for damages caused during temporary guest’s service use. But, exceptions can be made when this is caused by the company's intention or fault.
Act 32 (Appeal procedure)
Members may file appeal of grievance in service to the customer center prepared by the company, in case the company deems customer’s appeal justified, it will take an appropriate measure.
Act 33 (Court jurisdiction)
① When there is disagreement or dispute between the company and member in regards to service use, both parties should resolve the issue smoothly by coming to an agreement.
② If dispute discussed in paragraph 1 did not see a solution, thus led to litigation, court for litigation will be chosen in accordance with procedures set by related decree.
③ In case of litigation between the company and member, the laws of Republic of Korea will be applied.
Notification date: 03.30.2023
Enforcement date: 04.05.2023